FAQs

We’re obsessed with quality and comfort. Our clothing is crafted using premium organic cotton, recycled polyester, and other sustainable fabrics to ensure your threads will last.

Don't stress about finding the perfect fit. Just peep our sizing chart, and you'll be flexing in the right size in no time. Reach out to our team if you're unsure we got you.

Sorry to disappoint, we currently only ship to North America. Our newsletter will let you know when we’re coming to a city near you!

Absolutely! We want you to feel fly in your Urban Cookie fit. Check out our return policy for the deets, and if you need to return something that’s damaged or defective we got you covered. Check out our full Return Policy here.

Absolutely. Urban Cookie is committed to ethical and sustainable practices throughout our supply chain. We only work with top notch manufacturers who uphold fair labor standards and prioritize environmental love.

Obvi - follow us on Insta, TikTok, and Facebook for behind-the-scenes vibes, exclusive deals, new drops and maybe even a meme or two. Subscribing to our emails is your best way to stay updated on everything Urban Cookie.

In most cases, Canada Post has marked the package delivered before delivery. Usually, customers receive their package later in the day or the next. Wait 1-2 business days to be sure your package is not lost, stolen, or trying to be redelivered by Canada Post. Urban Cookie is not responsible for lost, stolen, incorrect address, or misplaced packages.

Contact us ASAP! We'll send you a return label and send you the correct item. For our records, please send a picture of the items you received in error.

We do not accept returns due to sizing. Only items that are damaged by the manufacturer are eligible for return as our items are made to order.

Reach out if you have questions or feedback. We want to hear, it helps us grow! Send us an email at info@urbancookieave.com or by filling out the contact form on our website.